PPI #17: The 4 Behaviors of World-Class Leaders

Uncategorized Jul 17, 2020


  • Great leaders aren't born, they're made. You don't need to have a leadership or CEO gene to be a great leader and the skills that define these people are all learnable. In this episode I'll outline 4 key behaviors of world-class leaders and discuss how you can build those capabilities into your life. 

  • A great leader is someone who prioritizes speed over precision in their decision making. To do this, give yourself a shorter period of time to make a decision, involve others where they can provide relevant information to help you act faster. You also have the option of delegating decisions to others and simply making fewer decisions yourself. 

  • A great leader must get the organization to rally behind their decisions and actually drive results by leading with intent. In all interactions, leaders need to clearly articulate the vision of the company, the purpose of the team, the reason goals are being pursued to tie back decision...

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PPI #16: Get over your Resistance to Selling

Uncategorized Jul 16, 2020


  • Have you ever felt resistance to selling? Maybe you just don't feel confident in your approach, or when it comes to that moment of making a proposal you freeze up. The truth is that unless you overcome your resistance to selling, your potential is going to be severely limited because it’s such a core skill in so many areas of business and life.

  • It all starts with your mindset. As Byron Katie put it, “We can have just about anything we want in life, provided that we're willing to go through 1000 No’s.” With my coaching business, I made it my goal to make as many proposals to new potential coaching clients as possible, focusing on the process rather than the outcome

  • Whatever you’re selling there will be very specific, tangible benefits that everyone tends to focus on as well as intangibles. You have to focus on the intangibles that relate to people’s hopes and fears in life to really get through to them.

  • In any sales...

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PPI #15: How to Resolve Conflict

Uncategorized Jul 15, 2020


  • If you’re anything like me, you’ve experienced conflict at work with colleagues or employees and at home with your family and friends. But shying away from dealing with it won’t resolve it. Unless you really step into and embrace conflict, you will never reach your full potential, and those working with you won’t either.

  • We need to constantly be mining for conflict. That means that when we're in a meeting or conversation with others and we sense a point of disagreement, we step in as a manager or a leader to deal with the problem immediately.

  • Get into the habit of encouraging healthy debate. People are going to have different points of view, but it's by tapping into those perspectives that we can arrive at better solutions by uncovering things we weren't aware of.

  • When we encourage people to express their points of view, even if the decision at the end isn't congruent with what they had hoped for, they're more likely to buy in...

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PPI #14: It's Not Stress It's You

Uncategorized Jul 14, 2020


  • Imagine three groups of people. The first group experiences virtually no stress, the second group experiences stress, but views it positively, and the third group experiences stress, but views it negatively. Which group do you think lives the longest? It's the second group, the one that views stress positively. 

  • Contrary to popular belief, stress actually makes us stronger, provided that we look at it in the right way. You need to reframe stress to see every moment of adversity and every challenge as an opportunity to grow and complete a repetition in the gym of life.

  • Every single thing that doesn't go our way is a chance for us to respond more optimally. By doing that continually and reframing how we approach things, we can get better and better at responding to the very things that cause us stress

  • Create space between stimulus and response so that you can choose the optimal response. Think about the things that trigger you and how you would...

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PPI #13: How to Create a Powerful Brand

Uncategorized Jul 13, 2020


  • How do you brand your product or your business in a simple way? To start with, you need to have a quality product because without that you’re lost. Branding is a layer on top of that, which will allow you to capture even better results.

  • Sum up the name of your brand into one word. Every successful company is able to sum up their brand into a single word whether it’s Nike (competition) or Disney (happiness), which helps them make decisions on what to focus on and how to present themselves.

  • You need to cover your business in ‘brand paint’, and make sure that those touch points, from a customer experience perspective really communicate what that brand is all about.

  • At Chilango, our one word was vibrancy, so we brushed it across all of our sites. The restaurants were lit with neon lights and decorated with colorful murals and we hired vibrant, extroverted staff to provide a great in-store experience.

  • Hunt for misalignments...

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PPI #12: How to Make Your Meetings Awesome

Uncategorized Jul 12, 2020


  • Recognize that meetings aren’t actually a bad thing. A meeting is the perfect opportunity for people to think creatively about a problem, engage in productive conflict about a particular topic and create healthy debate. When people get the chance to lay in with different perspectives, they are more likely to buy into the outcome.

  • Ask yourself if you really need to be at every meeting you attend. Do this by taking an 80/20 look at your meetings - what are the 20% of the meetings in your calendar which could create 80% of the results in your business and life?

  • To combat meeting fatigue, don’t schedule 30 or 60-minute meetings; schedule only 25 or 50-minute meetings. Those five or 10 minutes give you a break and a chance to get up, recharge, and process everything that you've just heard.

  • Ask yourself: How do I show up with excellence in this meeting? Think about how the best version of you would walk into that room or join the call and rock the...

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PPI #11: Difficult Conversations Made Easy

Uncategorized Jul 10, 2020


  • Do you find yourself shying away from difficult conversations? I really struggled with them in the early part of my career, especially as a CEO, telling the team about bad news, or when performance wasn't as great as I would like it to be. 

  • After reading a lot and learning from those around me started to see that there were 4 types of conversation people shy away from:1) Delivering bad news 2) Telling someone their performance was good but not great 3) Letting someone know their job is on the line 4) Firing someone
  • When it comes to delivering bad news, the problem is there are always times when we are missing goals at work or facing challenges in our personal life - and if we delay in communicating this, we can do more harm than good.

  • If someone's performing well, it's hard to tell them they could be doing better - but good enough doesn't lead to excellence. Acknowledge that they're doing well but explain where they could do better and be...
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PPI #10: What's Your Peak Performance Routine?

Uncategorized Jul 09, 2020


  • I've always struggled to maintain balance between the three pillars of my life - work, health and relationships. I was the type of person who would go all-in on work and have bouts of success but then suddenly I'd have some kind of health issue or relationship problem.

  • The way I've managed to improve in all areas, without sacrificing any of them is by introducing a peak performance routine. There are 5 components of this: 1) 8 hours of sleep  2) 90 minutes of deep work by 7:30 am 3) Daily exercise by 9:00 am 4) Shutdown work at 7:30pm 5) Digital sunset at 8:30pm

  • The most important of all of these is 8 hours sleep. The truth is, if you don’t prioritise your sleep, you’re not going to be able to perform at a high level in the long run. You may be able to survive but you definitely won't thrive. 
  • Getting deep work in first thing allows me to focus on whatever is most important and start the day off with a win. I can then mix in my...
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PPI #9: 3x Your Chance of Reaching your Goals

Uncategorized Jul 09, 2020


  • Have you struggled to stay consistent with your goals? You're good for a while, but then after maybe two or three weeks, you suddenly lose sight of them and momentum falls away?

  • I'd always be good in short timeframes but when my motivation dropped off so did my habits. That's when I realized I had to bring in insights from science about human nature to maximize the chance for hitting my goals.

  • Your likelihood of procrastination can be broken down into a simple equation: (Value x Expectancy) / (Impulsivity x Delay). The greater the value you place on something and the more you expect to achieve that goal, the less likely you are to procrastinate. The more impulsive you are and the more likely you are to delay, the more likely you are to procrastinate. 

  • We are social animals - it’s wired into our DNA to help us survive. We’re also loss averse and prefer to avoid losing $100 than to gain that same $100. Most of the time, the fear of...

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PPI #8: Are you a Professional or an Amateur?

Uncategorized Jul 08, 2020


  • Have you found yourself struggling to achieve your goals? You can change the trajectory of your life by adopting the mindset of a professional and ditching that of an amateur

  • A professional is someone who gets things done, whether they feel like it or not, whereas an amateur needs to feel like doing things in order to get them done.
    One thing pros do that amateurs don’t is focus on the process, not the outcome.

  • When I became a coach I applied this mindset by setting myself the task of getting 1000 No’s, which helped me focus on making 1000 proposals rather than worrying about the result

  • Another way to adopt the mindset of a professional is to avoid overthinking and just do the action - this worked brilliantly for a client of mine applying Mel Robbins’ 5 Second Rule which simply involves acting on a thought within 5 seconds of thinking it

  • Another trick from the military practiced by Navy SEALs is to dirt-dive the mission by...

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